Refund Policy

Australian Dental Academy

This Refund Policy (“Policy”) governs all purchases of courses, services, and digital products made through https://australiandentalacademy.com/ (“Website”), operated by Australian Dental Academy (“we”, “us”, “our”).

By purchasing, accessing, or using any of our services, you acknowledge that you have read, understood, and agreed to be legally bound by this Policy.

1. General Policy

All purchases made through the Website are final and non-refundable, except as expressly stated in this Policy.

We reserve the sole and absolute discretion to determine eligibility for any refund request.

2. Limited Refund Eligibility

Refunds may only be considered under the following strict conditions:

A written refund request is submitted no later than fourteen (14) days prior to the official course start date, and
The user has not accessed, logged into, or used any part of the course, platform, or related materials.

Failure to meet any of the above conditions will result in automatic rejection of the refund request.

3. Non-Refundable Items and Services

The following are strictly non-refundable under all circumstances:

Any course after its start date
Access to online platforms, recorded sessions, or live sessions
Downloadable or viewable educational materials
Mock exams, OSCE simulations, mentoring sessions, or personalized services
Fees related to administrative, processing, or third-party payment services

Once access is granted to any part of the service, the user irrevocably waives any right to a refund.

4. Refund Request Procedure

All refund requests must be submitted in writing via:

Email: info@australiandentalacademy.com

The request must include:

Full name
Registered email address
Course name and purchase details
Reason for the refund request

Incomplete or unverifiable requests may be denied without further review.

5. Processing of Approved Refunds

If a refund is approved:

Refunds will be issued using the original payment method only
Processing times may vary depending on the payment provider
Any applicable transaction fees, currency conversion fees, or administrative charges may be deducted

We are not responsible for delays caused by banks, payment gateways, or third-party providers.

6. Course Modifications and Cancellations

We reserve the right, at any time and without liability, to:

Modify course content, structure, instructors, or schedules
Postpone or reschedule courses
Cancel any course due to unforeseen circumstances

In case of cancellation initiated by us, the user will be offered, at our discretion:

Transfer to another course
Account credit
Full or partial refund

7. Chargebacks and Disputes

Initiating a chargeback or payment dispute without first contacting us constitutes a breach of this Policy.

We reserve the right to:

Suspend or terminate access to all services
Deny any future purchases
Take appropriate legal action where necessary

8. Limitation of Liability

To the fullest extent permitted by law, Australian Dental Academy shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or inability to obtain a refund.

9. Policy Updates

We reserve the right to amend, modify, or update this Policy at any time without prior notice. The updated version will be effective immediately upon publication on the Website.

Continued use of our services constitutes acceptance of the revised Policy.

10. Contact Information

For any inquiries regarding this Policy, please contact: